Privacy Policy

1. Overview

ArtiEsq ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and document generation service. By using the Service, you agree to the practices described here.

2. Information We Collect

Information you provide directly:

• Account information (name, email address, password)
• Business information entered into document intake forms (business name, addresses, party names, contract terms, etc.)
• Payment information - processed and stored by Stripe; we do not store your credit card number
• Communications you send us (support emails, feedback)

Information collected automatically:

• Usage data (pages visited, documents generated, features used)
• Device and browser information
• IP address and general location
• Cookies and similar tracking technologies for site functionality

3. How We Use Your Information

• To generate and deliver the legal documents you request
• To manage your account and subscription
• To process payments and send receipts
• To send transactional emails (document delivery, account notices)
• To respond to your support requests
• To improve the Service and fix bugs
• To comply with legal obligations

We do not sell your personal information to third parties. We do not use your document content to train AI models or share it with other users.

4. Third-Party Services

We use trusted third-party services to operate the platform. Each has its own privacy policy governing their data practices:

5. Document Storage and Retention

Documents generated through your account are stored according to your plan:

• Pay Per Document: Documents are available for download immediately after purchase and are not retained in a dashboard
• Starter plan: Documents stored for 3 months from generation date
• Pro and Annual plans: Documents stored for 1 year from generation date

Account information is retained for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where retention is required by law.

6. Cookies

We use essential cookies to keep you logged in and maintain your session. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but doing so may affect your ability to use certain features of the Service.

7. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), secure authentication, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using reasonable safeguards.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information in your account
• Request deletion of your account and associated data
• Opt out of marketing emails at any time via the unsubscribe link

To exercise any of these rights, contact us at support@artiesq.com.

9. Children's Privacy

The Service is intended for business use by adults. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected information from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, by emailing registered users. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact

Questions about this Privacy Policy or how we handle your data? Contact us at support@artiesq.com.